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Return Policy

We want you to be completely satisfied with your purchase.

Please contact our customer service department at  info@sugaredproductions.com before returning any merchandise. 

The following items are NOT returnable: all petal & luster dusts, colorings and edible pens, disco dust, dragees, silicone molds, all cutters and veiners, and DVDs.


These items are not returnable, exchangeable nor refundable. Only defective products will be replaced once returned to us. All return requests  must be made within 5 days of receiving the order.

Damaged Items

We package  orders with great care. However, sometimes damage does occur in transit. For damaged goods claim, contact our customer service department at info@sugaredproductions.com within 3 days of receipt of product. 



Returned Orders Due to Incorrect Address

If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customers expense.

 

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Privacy Policy

We do not share customer information, including name, email or postal mail address with any third party companies under any circumstances. We never sell any personal information to other organizations. We  offer the ability to opt-out of future emails at any time.